In order to provide customers with the best possible experience, GreatBodyShops.com re-certifies our member shops on a regular basis for Customer Satisfaction, Lifetime Warranty, State of the Art Equipment, Professional Appearance, and Employee Training.

Customer Satisfaction Verified

• Customer Satisfaction Indexing (CSI)
  CSI is the practice of calling a body shop's customers and asking a series of questions to confirm the customer's satisfaction with the overall repair process.
  
  To be "Great", a shop most show a track record of "Would Refer Friends and Family" of 93% or better. This means that not only were 93 out of 100 customers happy, they were happy enough to recommend our body shops to others.
  
  This process also provides:
  - Verification of Customer Service
  - Verification of Quality
  
  
• The Third Party
  Using a third party to verify customer satisfaction ensures that all shops are fairly graded.
  
  
• Sample Size
  We require body shops to submit a large random sample of their customers to be surveyed. A large sample size provides more validation that the shop is exceeding its customers' expectations.

Lifetime Warranty

• All shops are required to certify that they offer a Lifetime Warranty to all customers.

State of the Art Equipment

• All shops are required to certify that they have and use the following state of the art equipment:
  
  Heated Manufactured Spray Booth - For a clean, dirt-free paint application
  
  Three-Dimensional Measuring System - For the most accurate frame pulling measurements
  
  MIG Welder - For high quality welds
  
  Computerized Estimating System - For a professional, comprehensive estimate

Professional Appearance

• GreatBodyShops.com frequently and randomly visits all of our shops to ensure they are projecting the image of "Great"
  
  
• Exterior - Attractive "Curb Appeal" including updated signage and building exterior, and a clean customer parking area
  
  
• Interior - Organized, modern and clean office; Clean bathroom

Trained Employees

• All Great Body Shops are required to certify that all key employees are involved in ongoing training programs, including I-Car, ASE, frame machine manufacturer training. and paint manufacturer training